Login issues

If you’re having trouble logging into your ShotDeck account, here are a few things to check:

Step 1: Confirm Your Email

Make sure you’re using the email address associated with your ShotDeck account.

Step 2: Complete Phone Verification (New Accounts Only)

• When creating a new account, you’ll need to provide a phone number and verify it using a confirmation code sent via text message.
• Enter the code on the Enter confirmation code screen to continue setting up your account.
• If you don’t receive the code, check that your phone number is correct or click Re-send code to request a new one.

Step 3: Reset Your Password

If you’ve confirmed your email but still can’t log in, try resetting your password.

1. On the login page, click Forgot password.
2. Enter the email address associated with your ShotDeck account and click Continue.
3. Check your email inbox for a temporary password. If you don’t see it, check your spam/junk folder.
4. Return to the login page and sign in using your email address and temporary password.
5. You’ll be prompted to create a new password of your own.
6. Save your new password to complete the process.

Important: Your temporary password is only intended for resetting your account. You’ll need to create a new password before continuing to use ShotDeck.

Still Having Trouble?

If you’re still unable to log in, scroll to the bottom of this page and click Contact Us. Select Login Issues in the form, provide a brief description of the problem, and our team will help you get back into your account.